Privacy Policy

Your Privacy, Our Commitment

BOIRON CANADA INC. conducts its business in accordance with the highest standards of ethics and integrity.

At BOIRON CANADA INC. hereinafter “BOIRON“, we respect the privacy of our customers and are committed to ensuring the accuracy, protection, security and confidentiality of your personal information.

In the course of our business, we collect, use and process personal information daily for the purpose of providing some of our services. Confidentiality is at the very heart of our concerns to maintain a relationship of trust with our customers and provide the best possible services.

We are therefore committed to making every effort to respect and protect your privacy, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (PIPPA) and other applicable privacy laws. We are also committed to transparency and accountability in the management of the personal information you may provide to us.

The purpose of this Privacy Policy is to inform you of our practices regarding the collection, use, disclosure, retention and destruction of your personal information. It also informs you of your rights regarding your personal information.

By providing us with your personal informationyou agree that your personal information will be treated in accordance with the terms of this policy and you authorize BOIRON, and its service providers, to use your information in accordance with the purposes set out below.

It is therefore important to be aware of them. If you disagree with any aspect of our policy, please refrain from providing your personal information.

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Definition of Personal Information

Personal information is any information about that directly or indirectly identifies that individual. These include name, home address, telephone number, age, gender, marital or family status, identification number, financial information, level of education, etc.

Business contact information is also personal information, but consent is not required to collect, use or disclose this information for the purpose of communicating or facilitating communication with anyone for a business purpose.

1. Who are we?

BOIRON is the world’s number one expert in homeopathy. For 90 years, we have become experts in a unique know-how focused on the medicine of tomorrow.

We have set ourselves the mission of contributing to a more humane, respectful and sustainable medicine. Every day, we make sure to offer patients and professionals a wide choice of effective, reliable and useful health solutions, so that everyone can live their health better in accordance with their life. Respect for the patient and nature is at the heart of our concerns.

Since 1988, BOIRON has been proud to serve Canadians with passion and commitment.

2. What personal information do we collect?

When you visit our www.boiron.ca website  and when you communicate with us in the course of our business, we may collect and process different types of personal information about you that are necessary to perform our services, including the following:

• Identifying information, such as a first and last name.
• Contact information, such as a mailing address, email and phone number.
• Recruitment-related information such as your academic background, professional experience, any other information contained in your resume, cover letter and any other relevant information when you apply for a job or position at BOIRON.
• Any other personal information voluntarily provided in the Message section of our forms available on our website boiron.ca or when you share your testimony as a user of one of the Boiron homeopathic medicines.
• Billing and financial information, such as a billing address, payment information.
• Technical and digital information about the use of our website and other technical information, such as details about your visits to our website, your location linked to your IP address, your interests and preferences, your saved searches, device data (including device identifiers and the operating system used);

If you are a minor under the age of 14, please identify yourself as such and not provide us with any personal information without the express consent of the person with parental authority or guardian.

3. How do we collect your personal information?

We collect your personal information in several ways:

• Directly from you:

When you directly provide personal information by completing our forms available on our website www.boiron.ca to:

• create your customer account,
• submit your unsolicited application or to apply for a position offered in the Careers section of our website.
• share your testimonial as a user of Boiron homeopathic medicines.
• to request information about our products or for any other requests for information related to our activities and expertise.

When you voluntarily provide personal information by contacting us at the email addresses available on our website www.boiron.ca;

When you voluntarily provide your email address to receive our newsletter.

• Through third parties:

To pay for your shopping cart of products when you order online from our www.boiron.ca website, you are redirected to the www.paypal.com website. This third party collects personal information (financial information) directly from you. It is therefore your responsibility to read the privacy policy applicable on this website when you pay for your order. However, we ensure that this third party complies with the provisions of the Private Sector Act.

• By means of cookies in accordance with the terms and conditions indicated below in Article 11.

4. How do we use your personal information: the purposes?

Your personal information will be used in accordance with applicable privacy legislation and in accordance with your consent, if required.

We may therefore use your personal information in the following circumstances and for the purposes identified above:

• To provide our services, including administering online orders placed by our customers and shipping their products and other related services, and conducting our business generally, administering and performing these services.
• To manage billing and process payments.
• To process and resolve complaints and dissatisfactions.
• To respond to inquiries from visitors to our website boiron.ca;
• To evaluate and contact applicants for one of our job vacancies published on our website boiron.ca or in the event of an unsolicited application.
• To send the newsletter to people who have subscribed.
• Subject to your consent to the activation of the underlying technologies, to improve our services and set up a personalized welcome, to generate statistics and to obtain a personalized consumption profile.
• To comply with applicable legal and regulatory obligations.

We will use personal information only for the purpose for which it was collected and for any other purposes permitted by law.

5. Who do we share personal information with?

Please note that your personal information may be shared (in addition to our authorized employees: customer service, human resources or billing) with certain third parties, such as the following:

• third-party service providers and/or partners who help us establish, manage and maintain our relationship with you and provide products and services to us.

These third parties may have access to or process personal information while providing services to us. We limit the information we provide to these service providers to only that which is reasonably necessary to enable them to perform their functions, and our written contracts with these service providers require them to take reasonable steps in accordance with the law to keep such information confidential.  all in compliance with this Privacy Policy.

• governmental, regulatory, or law enforcement agencies when we are required to disclose such information or if we believe in good faith that such disclosure is necessary to comply with applicable laws.
• Third-party acquirers in connection with any business transaction involving the transfer of personal information as a business asset.

The personal information you provide to us is never disclosed to third parties other than those identified above without your consent, except in the case of exceptions provided for by law.

We do not sell or trade your personal information with other companies.

6. How long do we keep personal information?

We will retain your personal information for the fulfillment of the purposes for which such personal information was disclosed to us (Section 4) and for any permitted compatible or related purposes.

We will therefore cease to use and retain your personal information once the purposes in question have been fulfilled. All of this is subject to the application of statutory or regulatory retention periods depending on the nature of the information and the purpose for which it is held and in order to resolve disputes.

7. Where do we store personal information?

Your personal information is stored on our servers and/or those of our IT service provider located in Quebec.

However, your personal information may be shared with service providers whose facilities are located outside of Quebec. You therefore consent to the transfer of your personal information to countries or provinces (other than the province of Quebec) where the rules for the protection of personal information may be different from those of your province of residence.

However, we ensure that these providers provide adequate protection with respect to generally known privacy principles by conducting a privacy impact assessment (analysis of security issues and applicable law) and by having the providers sign a written agreement to this effect.

8. How do we protect personal information?

We recognize that information security is an integral part of the confidentiality of personal information. That’s why we implement industry best practices to ensure the protection of personal information in accordance with applicable legislation.

To this end, we maintain appropriate and reasonable physical, technical or procedural safeguards to protect your personal information from unauthorized access, use, disclosure, destruction and other breaches of such information that do not comply with applicable law.

Please note that no method of web-based transmission or electronic storage is 100% secure. BOIRON cannot therefore ensure or guarantee the security of the information you transmit or provide to it.

BOIRON also cannot guarantee that such information will not be accessed, obtained, disclosed, altered or destroyed because of the breach of its physical, technological or administrative safeguards.

All BOIRON personnel and third-party vendors who may be retained by us and who process personal information on our behalf are also contractually obligated to respect the security and confidentiality of personal information.

9. Links to other sites

The BOIRON website may provide hyperlinks to other sites. Information shared on these sites is not subject to this privacy policy, but to the privacy policy of the relevant external site, if one exists. If so, we encourage you to review it before disclosing your personal information to third parties.

BOIRON cannot be held responsible for the policies, procedures and practices of its partners with respect to the protection of personal information.

10. What rights does an individual have with respect to their personal information?

10.1 Rights of access, rectification and withdrawal of consent

To access your personal information, to request a correction of your personal information or to withdraw your consent to the disclosure or use of your personal information, you must send a written request to BOIRON’s Privacy Officer (contact information can be found at the end of this Policy).

The request for rectification must be particularly precise and correctly identify you to allow BOIRON to correct or adequately complete personal information deemed inaccurate or incomplete.

10.2 Processing of applications

BOIRON will normally respond to requests for access, rectification or withdrawal of consent within 30 days, in accordance with the time limits prescribed by the Act respecting the protection of personal information in the private sector.

All necessary assistance will be reasonably provided to individuals who wish to access or correct their personal information, including clarifying exactly what they are seeking.

Depending on the amount of information requested as part of an access request, a nominal fee may reasonably be charged to cover the costs of responding to the request.

Written notification is provided if BOIRON must deny the individual access to his or her personal information for legal, regulatory or other reasons.

10.3 Your recourse before the Commission d’Accès à l’Information

If you are not satisfied with the way in which BOIRON has handled your request for access to or correction of your personal information, in particular in the event of no or unsatisfactory response, you may refer  a request for a review of disagreement to the Commission d’Accès à l’Information or any other supervisory authority for the protection of personal information in the province in which you normally reside, if applicable, or to any other supervisory authority for the protection of personal information in the province in which you normally reside. of the Office of the Privacy Commissioner of Canada (OPC).

11. How do we use cookies?

When you use our www.boiron.ca website, we may set a “cookie on your computer”. Cookies are small data files created by your web browser and placed on your computer. These cookies may have several functionalities, including improving the way our website works.

We automatically set cookies that are necessary for our website to function properly, but we set other cookies (analytical, functional, performance, advertising and uncategorized) only with your consent. These cookies are disabled by default.

You can find out more about the cookies we use:

• When you first log in to our website, a cookie banner informs you that cookies are being used and you are asked to accept any or save your preferences on the use of cookies that are not necessary for your browsing on our website.
• you can set your preferences and change your choices at any time when you browse our website in the future.

Our website includes links to our social media pages (YouTube, Facebook, Instagram). These links allow you to follow us on our social media platforms and stay informed about our activities. These platforms set their own cookies on your devices. For more information on this subject, please refer to the cookie policies of the websites of these social media.

12. How to contact us?

If you have any questions about this Privacy Policy or how we handle your personal information, or to exercise your rights, please contact our Privacy Officer by email or mail at the following coordinates:

BOIRON CANADA INC.

Attention:

Privacy Officer

1300 René Descartes

Saint-Bruno-de-Montarville, Quebec, Canada J3V 0B7

Email:  privacy@boiron.ca

13. How do we update this Privacy Policy?

We may change the content of our website and the way we use cookies.

These changes may result in changes to our privacy practices as well as this Privacy Policy and the cookie banner on our website.

In the event of any changes, appropriate notice will be posted on our website.

This version was updated on January 16^th, 2026